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Getting Your Gym Started with Crux

Welcome to Crux! We're excited to have you on board. This guide will help you get started and make the most of the platform.

Setting Up Your Gym​

Setting Up Payment​

Your contact at Crux will assist you with adding your payment method.

Setting Up Your Gym​

This step is handled by the Crux team. If you haven't already, please fill out the onboarding form so we can set up your gym according to your preferences.

Installing the Crux App​

Follow the instructions here to install Crux on your phone. Let Nat know when you've installed the app and logged in so he can add you as an admin.

Adding Your Staff​

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Staff members must download and sign in to Crux before you can add them to your gym.

Once your gym is set up and the first admin is added, you can start adding staff:

  1. Open your gym page and tap the settings cog.
  2. Select "Staff Members".
  3. Enter a staff member’s name to add them.

Staff have access to moderation tools, and if you enable admin permissions, they can also manage gym settings.

Managing your gym staff on the Crux Climbing App

Posting Initial Climbs​

Before announcing Crux to your climbers, it’s helpful to have some climbs set. This helps new users understand Crux’s purpose when they first install the app.

To add climbs:

  1. Open your gym page and tap the "Climbs" tab.
  2. Tap the blue "Add Climb" button.
  3. Follow the setup instructions.

If you have a spray wall, we recommend setting at least:

  • One spray climb
  • One regular wall climb

Pinning a Spray Wall Photo​

Climbers can select an existing wall image when setting a climb instead of taking a new photo. To simplify setting, we recommend pinning a photo of your spray wall.

Before pinning a photo, make sure you’ve set at least one climb on your spray wall so there’s an image available in your recent photos.

To pin a photo:

  1. Open the "Climbs" tab.
  2. Tap "Add Climb" in the bottom right.
  3. Select "Or, use a photo from a recent climb."
  4. Tap "..." in the top right of the photo you want to pin and select "Pin Photo".

Announcing Crux to Your Climbers​

Choosing a Launch Date​

The exact date isn’t critical, but we recommend selecting a single launch date to:

  • Put up posters
  • Announce on social media

A single launch date builds excitement and increases engagement.

Preparing Social Media Announcements​

We recommend posting on all available channels, such as:

  • Instagram
  • Facebook
  • Email newsletters

Use your gym’s usual design language for branding. We also provide Crux visual assets (including logos) here: Crux Creative Assets

Examples of previous Crux launch posts:​

Launch Day Checklist​

On the morning of your launch date, make sure to:

  • Put up posters
    • At least one near the front desk (so climbers can ask about Crux).
    • One near the spray wall, if applicable.
  • Give away stickers at the front desk (if they’ve arrived).
  • Post on social media to announce the launch.